Customer Service
We take pride in providing outstanding customer service and we work in close partnership with our customers to ensure that our product solutions suit their different needs.
Our support does not end once your order has been delivered. We provide ongoing support with in-service training, product and information updates, technical service, preventative maintenance, warranty programs and much more.
Red Cross Regional Customer Support Reps |
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Shipping RatesShipping and Handling* Please reference the freight zones below for Ground Service for Internet orders only for American Red Cross Chapters. For orders $0-$749.99 going via Fed-Ex Ground service will be a zone rate based on which state we will be shipping to: Zone 1: KY, IN, TN, IL - $9.00 Zone 2: NY, PA, OH, WV, VA, NC, SC, GA, FL, AL, MS, LA, AR, OK, KS, MO, IA, MN, WI, MI, DE, MD, DC - $10. |
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Technical SupportUS Technical Operations Center: phone: 877-LAERDAL (523-7325) email: us-techsupport@laerdal.com For Service and Support Inquiries Monday – Friday, 8:00am - 8:00pm EST Saturday, 10am - 6pm EST For Returns - Initiate a Return phone: 877-LAERDAL (523-7325) email: us-returns@laerdal.com Returns Dept. |
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Product ReturnsWe will gladly accept and credit the full purchase price less a 15% restocking fee for merchandise returned in currently new and salable condition, within 60 days of invoice (shipment) date. Credit will be issued upon receipt and evaluation of the merchandise. It is essential that you click here first to initiate a return to get a Return Material Authorization (RMA) number. |
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FAQs on Ordering OnlineA Question and Answer section for placing online orders for the first time, including password help, shipping address changes, payment options and credit card security information. |
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Payment TermsPayment terms and acceptable methods of payment. |
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Credit Card SecurityProtecting your credit card transactions are important to us. Click here for more information on how we keep your information safe. |
General Latex Information |
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Terms of UseTerms of Web Site Use Please read the following terms of use carefully and completely before using this Web site. By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use the site. If you have any questions regarding these terms of use please contact us at websupport@laerdal. |
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Privacy PolicyLaerdal Medical Corporation (and Ltd.) will not sell, share, rent or otherwise provide this information to others, nor will Laerdal retain or use the information in ways or for reasons that differ from those set forth |
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NoticesImportant notices for Laerdal Customers |
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2009 - 2010 American Red Cross CatalogDownload the 2009-2010 American Red Cross Catalog |
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March is Red Cross MonthBe part of a life changing experience |